Parent FAQ's = (frequently asked questions)

Create a Parent login with UID (email) and chosen pw here: https://secure.eventsonline.us/reg/getmovincrew/ Then click Add Student in the upper right corner. Please make sure you fill out all information, agree to the TGMC disclaimer and click the “ADD” button on the bottom If you have more then on child then click Add Student in the upper right corner and complete the same steps as above.

*Please note you will receive an email confirmation once you set your parent profile but will not receive an email confirmation after the child/ren are added.

I registered my child but do not see their profile

This is almost always because they're trying to upload a larger image than our database will allow. We have to limit the size of the photo in order to stay 100% mobile compliant. It's very important that we stay 100% mobile compliant for your smart phone and iPad donors. Customer service can either resize the photo for you or you need to select a smaller image. (email: info@thegetmovincrew.com) If you choose to email Customer support, make sure you add your child’s information first and skip the photo portion. Please include the child’s full name, and school so the image is attached to the correct profile

Cash and check donations (considered In-school donations) should be made out and sent to the school in an envelope or pledge packet with your child’s name and teacher on it. The school parent group will add the donations to your child’s profile and all pledge meters will be adjusted ie; student, classroom and school. Keep in mind that the donor name may appear as in-school donation in your parent dashboard and on the webpage with the total you are sending in or it may list each donor you have on the envelope. The school chooses the method on how to add the donor name of In-school donations.

To share the webpage, simply login with your parent email (https://secure.eventsonline.us/reg/getmovincrew/ ) and click the share tools on the right hand side of the screen. Or if you are on the webpage there are share tools there too.

Donation receipts are emailed to donors immediately following the transaction. Please check your spam folder first. You can also retrieve a copy of your receipt by clicking the “Resend Donor Receipt Email” on the child’s webpage under the “Make a donation button”

You cannot donate through our regular website. You must have a link to the student's fundraising webpage provided by the parent through an email or social media post. If you are the parent, login to your parent dashboard, the “Make a donation” button is located on the right side. Or you click the photo icon to View the Student Webpage, the donation button is on the webpage.

If you are a friend or relative of the student contact the parent for a link to the student's webpage to donate. The parent has 100% control over who has access to the student’s webpage so they can monitor all activity.

How do I edit my child’s page?

You can make any edits by logging in to the parent dashboard. Then click the pencil icon to edit information including the goal, picture, grade, ect.

Here is a quick link to login: https://secure.eventsonline.us/reg/getmovincrew/

Once you are logged in as a parent, click the “Donations” button right next to “Summary”. You will see all the donations that apply to your child and a thanks button.

Here is the login page. https://secure.eventsonline.us/reg/getmovincrew/

This because the device the you are using is not connected to any email provider. Our email button is a smart email button and it "talks" to your device and brings up the last used email provider. For example, if you're on your desktop and you're an Outlook email user. If you click the email button, Outlook will pop up. However, if you're on your cell phone and email is not connected to your cell phone, then nothing will happen when you click the email because there is no email provider setup on this device.

I need a refund:

If you made a donation in error please send a copy of the receipt to: info@thegetmovincrew. Customer service will let you know they received the request and when the refund is complete.

Facebook will always choose the best image to post based on their specifications. If this issue occurs, please contact customer service so they can try to help with this issue. (email: info@thegetmovincrew.com)

Sometimes our system has trouble identifying the orientation of the photo causing our database to think that it's a horizontal instead of vertical picture. It's most like the very large image or closer to a square image. Our customer service team can resize the photo and upload it for the parent. Ask the parent to email customer service the image as an attachment along with the student’s name and we'll make it work for them. (email: info@thegetmovincrew.com)

This is because you "jumped ahead" on the registration page and did not select a grade for your student. Selecting a grade is what "triggers" all of your classrooms for that grade to appear. Click the arrow on the right side and options should appear.

TGMC issues all funds back to the school less a small fee in a very timely fashion once the event is over. The school portion of online funds is written to the same organization that you are supporting through a participating child. To be certain your donation is tax-deductible, ask the parents of the child you’re supporting to check with the school group or organization for their non-profit status or lack thereof. If they are a non-profit organization you will want to acquire the 501c3 number (tax ID #). All non-profit organizations have a 501c3 number issued to them by the federal government. In most cases the IRS will require an official letter receipt for a single donation of $250.00 or more. Please ask your tax accountant for the most up to date IRS rules and regulations just in case this information has changed with any new tax laws.

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